Client Support

Medflow Complete’s highly qualified support staff are here to serve you. Including Project Managers, Implementation Specialists, Support Personnel, Hardware Technicians, and our Development Team; we have the resources to help your practice run smoothly.

Our clinical support team consists of certified technicians (COA, COT, and COMT) and licensed opticians (ABOC). All staff members are required to keep up with their certifications on an annual basis. Having techs on staff who speak your language and have years of hands on experience using Medflow Complete is an important benefit for our clients.

Practice Management support includes staff who have used our system in a practice setting with the experience you need and expect.  From front desk personnel to practice administrators, they understand medical billing practices and know the importance of your issues.  A subset of our PM support, our specialized EDI department, strictly deals with the most important issues of your system, claims, electronic remittance, and patient statements.

When needed, our support team can be reached via phone, fax, or email. Calls are then routed to one of the following departments: Software Support, Hardware Support, EDI (claims), or Development. Our support team can be reached during the following hours at the number and email listed below.

Regular Support Hours: 8:00am – 6:00pm EST Monday – Friday
After Hours or Weekend Emergency Support: 6:00pm – 12:00am EST Monday – Friday, 8:00am – 8:00pm EST Saturday
Phone: 912-355-3213
800-413-7764
Fax: 912-355-3575
Email: support@medflowcomplete.com

Our goal is to create partnerships with our clients. We feel your success leads to our success.